At Pixel, we keep your software systems and applications monitored, secure, up-to-date and scalable via account manager-led, developer handled, dedicated support teams. From simple amends to protecting against serious security breaches, we set and maintain the standards required of the biggest brands and businesses.
If something goes wrong, you need a fast turnaround. We provide efficient issue resolution through our prioritised support tiers, with response times aligned to your needs and the severity of the problem. Whether it’s a technical fault or unexpected complication, we act fast to reduce downtime and get things back on track.
With our robust ticketing and queuing system, nothing goes unnoticed. Requests are directly fed into our team of experienced account managers and developers who keep you updated at all times. You’ll get a clear view from start to finish of where your request is, what’s happening, and when it will be resolved.
With a dedicated account manager handling every request, you’ll always have a real person in your corner. They understand your business, project, and priorities, providing a consistent point of contact whenever you need it. No chatbots or endless handovers to deal with, we’re here to keep a close eye on everything so you don’t have to.
Protect your website, app, and business-critical data with regular, comprehensive backups. Should something go wrong, you’ll always have a clean, recent version for added peace of mind and means you’ll never have to start from scratch if the worst case scenario happens. Think of it as another layer of protection for your digital investment.
We offer complete cloud hosting management, including Amazon Web servers, designed around your specific business demands. With continuous monitoring, security patches, and performance optimisation handled for you, your business is able to stay secure, fast, and stable, even during peak trading times.
There is no one-size-fits-all package when it comes to support. Whether you need occasional fixes, technical guidance, or ongoing maintenance, we build a monthly retainer that works for your platform, priorities, and budget to give you the right level of support you need.
Loyalty app launch with 20k sign-ups in the first month.
Design system and headless build shipped in ten weeks.
Sanjeev Jewellers - eCommerce Website, SEO & Social Media Advertising
“Eight years in and they still feel like part of the team. We don't have to chase. We don't have to explain. When something happens, they're already on it.”
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